Lehigh County Authority, PA—already a Velosimo customer following its selection of Velosimo Connect to integrate Procore with Tyler Munis, advancing its digital transformation with the addition of the Tyler Utility Billing to Cityworks integration connector.
The connector automates the flow of service request and work order data between Tyler Utility Billing and Cityworks. Utility-related service requests initiated in Tyler UB, such as water shutoffs, are automatically converted into Cityworks work orders, based on configuration. As Cityworks staff update the status of the work, those updates are synced back to Tyler UB in real time, and final status and comments are returned automatically upon completion.
For an authority serving water and wastewater to 15 municipalities across the Lehigh Valley, keeping fieldwork and billing systems in sync is critical to avoiding delays and duplicate data entry. Adding this connector builds on the Authority's existing use of Velosimo Connect, extending the same no-code, real-time integration approach from project and financial systems to day-to-day utility operations.
"Lehigh County Authority started with Velosimo to connect their finance and project systems, and now they're extending that same platform into field operations," said Maury Blackman, CEO of Velosimo. "That's exactly the value we set out to deliver: one integration layer agencies can keep building on, department by department, without starting over each time."
Both integrations run on the Velosimo iPaaS, using real-time events to transfer data between systems, configurable business rules, and field-level mapping, giving the Authority a consistent way to connect new systems without custom development or heavy IT involvement.
About Velosimo
Velosimo is the government iPaaS (Integration Platform as a Service) provider that delivers no-code connectors to unify systems like Accela, Cityworks, Laserfiche, OpenGov, Tyler Technologies, and more. With purpose-built integrations for public sector workflows, Velosimo empowers agencies to automate processes securely, reliably, and at scale.