Tyler Utility Billing Service Requests automatically create Cityworks Service Request or Work Orders

Tyler Utility Billing to Cityworks Integration Connector

With the Velosimo off-the-shelf integration for Tyler Utility Billing to Cityworks, agencies can have citizens and staff interact with the Tyler Utility Billing tools. Requests submitted from Tyler Utility Billing can generate either a Cityworks Work Order or Service Request based on configuration. The connector helps make this process seamless by keeping Tyler's Service Request in sync with the work being done in Cityworks.

Tyler Utility Billing to Cityworks

Automated Service Request / Work Order data synchronization between Tyler Utility Billing and Cityworks.

  • Automatically transfer Tyler Utility Billing Service Requests to Cityworks
  • Easily create configurations for different business processes
  • Keep status and comment data synchronized in Tyler as updates happen in Cityworks
  • Velosimo maintains the connector if either endpoint (Cityworks/Tyler) publishes changes that impact the connector
  • Supports Cityworks On-Premise and Cloud 
  • Requires Tyler API License Key
  • Quick and easy setup and maintenance designed for business users
  • Insight into transactions, smart recovery activities, and connected system outages

See the diagram that shows the flow of information between Tyler Utility Billing to Cityworks Integration Connector (Work Order version)

Tyler UB - Cityworks

 

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