Tyler Service Request to Cityworks Integration Connector

With the Velosimo off-the-shelf integration for Tyler Enterprise Service Request to Cityworks, agencies can have citizens interact with the Tyler Service Request tools, including MyCivic. Requests submitted from Tyler Service Request or the MyCivic app can generate a Cityworks Work Order or Service Request based on configuration. The connector helps makes this process seamless for the citizen submitting the request by keeping Tyler Service Request in sync with the work being done in Cityworks.

Tyler Service Request (MyCivic) to Cityworks

Automated Service Request data synchronization between Tyler Service Request and Cityworks.

• Automatically transfer Tyler Service Requests to Cityworks
• Easily create configurations for different service request types
• Initial comment and final comment are transferred between Tyler and Cityworks
• Address information is geocoded from Tyler into Cityworks 
• Automatically close Tyler Requests by closing the Cityworks record
• Velosimo maintains the connector if either endpoint (Cityworks/Tyler) publishes changes that impact the connector
• Supports Cityworks On-Premise and Cloud 
• Required Tyler API License: Enterprise ERP powered by Munis - 3rd Party Asset Management Connector
• Quick and easy setup and maintenance designed for business users
• Insight into transactions, smart recovery activities, and connected system outages

See the video that shows the flow of information between Tyler Service Request to Cityworks Integration Connector