Tyler Service Request automatically create Cityworks Service Request or Work Orders

Tyler Service Request to Cityworks Integration Connector

With the Velosimo off-the-shelf integration for Tyler Enterprise Service Request to Cityworks, agencies can have citizens interact with the Tyler Service Request tools, including MyCivic. Requests submitted from Tyler Service Request can generate either a Cityworks Work Order or Service Request based on configuration. The connector helps makes this process seamless for the citizen submitting the request by keeping Tyler Service Request in sync with the work being done in Cityworks.

Tyler Service Request to Cityworks

Automated Service Request data synchronization between Tyler Service Request and Cityworks.

  • Automatically transfer Tyler Service Requests to Cityworks
  • Easily create configurations for different business processes
  • Keep status and comment data synchronized in Tyler as updates happen in Cityworks
  • Velosimo maintains the connector if either endpoint (Cityworks/Tyler) publishes changes that impact the connector
  • Supports Cityworks On-Premise and Cloud 
  • Requires Tyler API License Key
  • Quick and easy setup and maintenance designed for business users
  • Insight into transactions, smart recovery activities, and connected system outages

See the diagram that shows the flow of information between Tyler Service Request to Cityworks Integration Connector (Service Request version)

Tyler ESR - Cityworks Diagram for Product Spec1

 

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