Automated Case Synchronization between Accela SRM and Cityworks AMS

Accela SRM to Cityworks AMS Integration Connector

With the Velosimo off-the-shelf integration for Cityworks AMS to Accela Service Request Management, case data from citizen submissions and work orders are handled automatically and specific to the agency records in both systems

Cityworks AMS to Accela Service Request Management Integration Connector

Automate interoperability between public forms in Accela SRM and Work Orders in Cityworks

  • Accela SRM submission data is automatically copied to new work orders in Cityworks AMS.
  • Cityworks Work Order updates are automatically reflected in Accela SRM
  • Quick attribute mapping between Accela SRM and Cityworks fields by case type
  • Supports Accela On-Premise and Cloud 
  • Quick and easy setup and maintenance designed for business users
  • Insight into transactions, smart recovery activities, and connected system outages

 

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