Modernizing Civic Services: City of Fort Worth's Journey to an Enterprise iPaaS
Navigating Complexity in Civic Services
In the diverse landscape of municipal governance, the City of Fort Worth leverages Accela’s land management solution in numerous pivotal departments, including Development Services, Water, Transportation and Public Works, Park and Recreation, and Code Enforcement. With 536 licensed users and an annual issuance of 19,500 Building Permits (as of CY 2022), having a stable, predictable, and efficient end-to-end solution is imperative.
Before moving to Accela’s Cloud environment in March 2023, the City encountered frequent operational disruptions due to its on-premises architecture. The City recognized that these downtimes impeded their ability to provide efficient services to residents, businesses, and developers. By embracing the cloud, the City of Fort Worth successfully eliminated these disruptions and became positioned for a seamless operational environment. This strategic move addressed the immediate challenges and set the City for a future of uninterrupted, efficient, and continuously improving service delivery.
Hyperfocus on Process Improvement
The City's commitment and focus to streamlining operational processes is present at every level of the City. The primary objectives are to reduce waste and leverage automation wherever possible to improve the experience for both Staff and Customers. This underscores their profound aspiration to enable users to be facilitated by technology rather than the inverse. Once complete, the expectation is a comprehensive, end-to-end solution that will be more seamless, easier to navigate, and less burdensome for internal and public-facing users.
"Seamless integration is a key element to our success. Whereas iPaaS for Accela emerged as an easy, proven way to connect the City's diverse systems and pave the way for an efficient, user-centric experience."
The Power of iPaaS - A Strategic Solution
As the City of Fort Worth moved forward on its process improvement journey, it recognized the crucial role Integration Platform as a Service (iPaaS) could play in achieving its goals. With a multitude of departments and systems to manage, the need for seamless integration was paramount. iPaaS emerged as a key element, offering a unified platform that effortlessly connected the City’s chosen 3rd party systems to Accela. This strategic solution will facilitate data flow and harmonize processes across departments,
leading to enhanced collaboration and more efficient workflows. By embracing iPaaS, the City of Fort Worth will achieve a comprehensive solution that streamlines internal operations for staff and provides a smoother and more user-friendly experience
for customers engaging with city services.
A New Era of Civic Efficiency
The City of Fort Worth will revolutionize its civic services landscape by leveraging the iPaaS for Accela. This case study stands as an inspiration for municipalities seeking to streamline their operations and enhance user experiences while embracing the power of
integration and the limitless potential of the cloud. With a vision and the right tools, cities can usher in a new era of efficiency and progress.
Velosimo provides cloud-native, off-the-shelf technology connectors explicitly built for government and the distinct scenarios of inner-system use by staff and citizens, with connector management and deep insight into all connected systems transactions on the low-code Velosimo enterprise integration and development platform. In addition, the Velosimo Marketplace showcases the burgeoning collection of quickly-enabled, off-the-shelf, certified connectors from Velosimo and their partners.
Government agencies are turning to Velosimo as their move towards online and touchless service drives the need for predictable systems interoperability and modern, uninterrupted user experiences.